Understandably not many people know what to do when someone dies. What you do depends on how and where a person dies.

Whatever the circumstances at the time of death, it is important that you contact us as soon as possible. This will allow us to assist you and your family and begin the funeral arrangements.


Hospital: Phone Stan Crapp Funerals and we will liaise with the hospital. The transfer into our care will occur during normal business hours after a Cause of Death Certificate has been issued.

Nursing Home: Advise the nursing home staff to notify Stan Crapp Funerals to arrange the transfer of the deceased person to our care.

Stan Crapp Funerals are available 24 hours a day, 7 days a week to undertake the most precious of duties.


If a person dies at home and they have been under regular care of a doctor for the past three months, contact the person’s doctor, who will issue a Medical Cause of Death Certificate. You can then contact Stan Crapp Funerals to arrange the transfer to our care. If the person has not seen a doctor in the past three months and the death is unexpected then the ambulance should be called.


If the death is sudden or the result of an accident, call the Ambulance Service who will need to notify the Police. The Police will notify the government appointed undertaker to transfer the deceased to the Mortuary. At this point the deceased person is under the care of the Coroner and a Post Mortem may be required.

The coroner will then investigate to determine the cause of death. You are under no obligation to use the government appointed Undertaker, you can contact Stan Crapp Funerals, we are then able to liaise with the Coroner on your behalf.


Contact Stan Crapp Funerals. If a death occurs while travelling or at a location away from home, we will organise the arrangements to have your loved one returned home.

If overseas, you will need to engage a local funeral director who will contact the relevant officials to arrange for the deceased to depart that country. They or you contact Stan Crapp Funerals to arrange for transfer from Sydney airport to our care. We liaise with the local funeral director on your behalf.

The loss of a loved one can leave you with a lot of unanswered questions and feelings of stress, anxiety and grief that make decision making difficult to handle. The experienced funeral directors at Stan Crapp Funerals will guide you through the aspects of the funeral service with compassion, dignity and respect.